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Our Policies

Rental items are charged per day unless other arrangements are made prior to delivery.

Deposits of 50% are required to secure your order & we cannot hold any items without a deposit.

We will provide you with a written estimate of rental costs via e-mail (preferred), fax or USPS.

Delivery charges are based on order contents and delivery address.  We base our charges on a radius from Farmville, Virginia



Effective March 4, 2013, we will offer a 2% discount on all orders paid with Cash or Check.  Please note if there is any payment paid with Credit Card, you will NOT be eligible for the discount.

Ordering & Availability: If you are planning an event – call us at least one month before the event to check availability.

First Come, First Serve Policy

  • Don’t wait to the last minute to call!
  • We create several estimates a day, sometimes for the same items
  • The first deposit we get, holds the item(s)
  • Receiving an estimate does NOT guarantee the items are being held for you, ONLY A DEPOSIT DOES

Contract Terms_Conditions

Book In Advance

  • Weekends are busy for us, so book early!
  • Holiday weekends like Memorial, July 4th and Labor Day are especially busy so call us ASAP!
  • Call us when you begin planning for your event
  • THE EARLIER, THE BETTER TO AVOID RUSH ORDER FEES OF $40 OR MORE!

Deposits

50% down must be paid in advance for us to hold any items for you.  Your deposit must be received by us no later than 2 weeks in advance of your delivery date. Items will not be reserved -or- delivered if the deposit is not paid.

Payments

We accept payments in our office of cash, personal or business checks, money orders and Visa, MasterCard and Discover.  Presently we do not honor American Express.  We can also process payments over the phone for credit or debit cards bearing the Visa, MasterCard, or Discover.

The balance due of your order should be paid in full 7 days prior to your event.

Delivery

We make up our delivery schedules on Tuesdays for Thursday and Friday deliveries.  Our deliveries are routed to save as much time and fuel as possible.  Advance response and prompt payment of your deposit/order is critical to make this work smoothly.

Cancellations

There is a cancellation fee of 50% of the order total or a minimum of $20.  If you need to cancel your event, please do so at least 2 weeks in advance by notifying us by phone.  If you fail to cancel your event and our driver arrives with your order, you will be charged a fee to cover man hours and fuel.

Returned Check Fee

There is a $50 fee for checks returned for insufficient funds, which will be added to your account.



Damages or Missing Items

If upon pickup we find items missing or damaged beyond repair, the customer will be responsible for paying the replacement cost of the item… not the cost of the rental fee!

Item Pick Up

Since most events are held on the weekend, items are usually picked up on Monday following your event unless otherwise specified.


Rental Item Care

Customer is responsible for having a person on site to accept, check and count the order, and is responsible for security of our items until pick up by our staff.

Glasses should be turned upside down and placed in proper racks.

Silverware should be washed following cleaning instructions provided and separated by type.  Note: that permanent damage will result if silverware is rinsed in bleach or other harsh chemicals.

China should be thoroughly rinsed and re-stacked carefully.

Trays, chafing pans, champagne/punch fountains and all other food service items should be completely cleaned and rinsed.

Tables and chairs should be wiped down & stacked in an orderly fashion.

Tablecloths need to be shaken free of debris.  Holes and stains that cause permanent damage – customer will be charged additional fees.  We provide mesh bags to place tablecloths in for return.  Please do NOT put wet tablecloths in plastic bags, this will result in the linens mildew and molding and will cause irreversible damage.

For an additional fee, a loader/counter from our staff can be provided.

Items are inspected upon return, and customer will be charged replacement cost for damaged, broken or missing items.

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